Usability bugs that REALLY bug me. Today: @Rahmenwerk #UX #fail
I’m trying to buy a frame. I’ve bought one from Rahmenwerk before for a lovely print by Gavin Harrison I got for Christmas a few years ago. Now I received another print by Harrison and would like a matching frame. Found it on the website, put it in the cart. Since I was there I figured I could just as well look for a passepartout and a frame for Ms Muffinhead, who was given to me by a friend. Found the right size for the passepartout, put it in cart.
Was then shown this page, which told me that I can’t put something from a different brand in the same cart. WTF? And why does the cart list my order? Never mind, I need that first frame anyway, I don’t care if the passepartout is 3 or 5 bucks… Ended up choosing another passepartout from the same brand that made the frame. Add to cart. Same message. Double WTF.
So what’s happening now? I’ll take my business elsewhere, that’s what’s now, because this kind of stuff really irritates me. Ms Muffinhead will move into the old frame, and the Harrison prints, well, they need something new. So any recommendations for good online frame shops (or a proper shop in Berlin) are welcome.
